Refund Policy

Effective date: 2026-03-17

This policy describes how refund requests are handled for products or services requested via this Website. It is designed to be clear and fair while remaining consistent with applicable consumer protection laws.

1. Eligibility

• Refunds may be available depending on the product type, order status, and applicable law.
• Requests must be submitted using the contact details below.
• We may ask for order details to verify the request.

1a. Withdrawal for distance sales (Sweden)

If you are a consumer in Sweden, you may have a right of withdrawal for distance sales. Practical steps and timelines are described in the Shipping & Withdrawal Policy. This Refund Policy does not limit rights you may have under applicable law.

2. Timeframes

If a refund is approved, processing times depend on the payment method and payment provider. We aim to provide updates by email.

3. How to request a refund

Email your request to service@crexalonquelthor.world with your name, email used for the request, and a brief explanation. Do not include sensitive information in your message.

4. Exceptions and limitations

Refunds may be limited or unavailable in certain cases, such as misuse, incomplete information, or where consumer laws provide specific rules. This policy does not reduce rights you may have under applicable law.

5. Contact

Crexalonquelthor
Storbolsvägen 10, 762 96 Rånäs, Sweden
Phone: +46736567089
Email: service@crexalonquelthor.world